All treatment appointments require a 50% deposit which must be paid (in cash of bank cleared) at least 48 hours prior to your treatment appointment.
As we reserve the machine and room especially for your, we ask that you call us promptly if you are unable to attend. We need at least 24 hours notice for cancellations. For cancellations, less than 24 hours prior to treatment appointment – we reserve the right to retain the full deposit paid.
For cancellations greater than 24 hours a full refund will be provided.
No shows will be charged the full (50%) deposit paid.
For extenuating circumstances please get in touch with us and we will try our best to accommodate rescheduling your appointment however we cannot make any guarantees.
We offer an SMS and/or Email reminder service which is sent to you 2 days before your treatment appointment. Please follow instructions to confirm or cancel your appointment. Please ensure you call to make changes as required. No response will be considered a no- show.
To ensure that you receive the full service and to not interrupt the next client we insist that you arrive on time. If you are late we may need to reschedule your appointmen as we may not have time for your treatment and the next client. In which case you will need to make another booking. Late arrivals will be considered a no show and the deposit may be withheld. Please arrive 15 mins prior to your schedule time to complete the paperwork, consent form and read through our treatment information prior to your treatment.